DEV3 Chatterbay – Live Chat SaaS Laravel Script with Widget, Realtime Inbox, Routing & Offline Forms

Chatterbay is a live chat platform that you run as a multi-tenant SaaS, built by DEV3 Technologies on Laravel 12 and Filament 4. Workspaces add one script tag to their sites, visitors chat through a small widget, and agents answer from a realtime inbox. You sell plans, and every workspace is isolated from the others.

What it does

• An embeddable widget. One snippet loads a loader of under 3 KB; the full widget (under 30 KB gzip) runs in a shadow root, so it never touches the host page. Bubble, pre-chat form, department pick, typing, read receipts, file upload, rating and a transcript by email. Light and dark, right-to-left for Arabic pages, full screen on phones, keyboard and screen-reader friendly.
• A realtime agent inbox. Queue, conversation and visitor details in three panes. Instant over Laravel Reverb, with automatic polling when Reverb is not running: the header shows a live or polling pill. Offers with a countdown, accept, transfer with a note, private notes, tags, and canned replies with variables.
• Routing you can trust. Round robin, least busy or manual, with a limit of open chats per agent. Two agents can never take the same chat; the rules are checked against MySQL with parallel requests.
• Departments and business hours per department, with holidays and daylight saving. Outside hours the widget turns into an offline form and an agent replies by email.
• Visitor tracking. Live visitors, pages, location, device and returning visits. Business plans can identify signed-in users with an HMAC and keep one history across devices.
• Proactive triggers. URL, time on page, visits, country, device and more, with cooldowns re-checked on the server; no chat starts until the visitor replies.
• Supervisors. Live monitor, whisper notes the visitor never sees, take-over that bypasses capacity (audited) and an SLA clock that counts business seconds.
• Reports. Chats per day, wait and first-response percentiles, CSAT, missed chats, agent leaderboard, busiest hours, CSV export, and Queue Tide: a flat chart of waiting and active chats per department.
• SaaS layer. Plans with seats, sites and upload limits, trials, billing page, invoices, an operator panel with usage per workspace, global bans, a spam queue, an audit log and audited impersonation.
• API and webhooks (Business plan): scoped keys hashed at rest, an OpenAPI document and signed webhooks sent through a guard that refuses internal addresses.
• Private by design. Uploads are checked by content and size, scanned by a driver hook, stored privately and shared by short-lived signed links.

Install and demo data

A web installer checks the server, writes the configuration, migrates and loads either the demo or an empty install. The demo has 18 fictional workspaces, 26 sites, 64 agents and nine months of history (about 49,000 conversations and 590,000 messages), with a live inbox and four demo customer sites. Every demo password is password. Node.js is not needed because compiled assets and the widget scripts are included.

Good to know before you buy

• Instant delivery needs Reverb. Without it the widget polls every 4 seconds and the inbox every 5, so shared hosting works with a delay of a few seconds.
• Visitor locations are fictional until you add a GeoLite2 file and the geoip2 package. Nothing leaves your server.
• Mail is simulated (written to the log) until you configure SMTP, so transcripts and offline replies need mail settings.
• Subscription payments run on a simulated gateway. Stripe, Razorpay and PayPal are present; renewals on a real gateway leave the invoice open with a pay link, and stored-card auto-charging is a guarded stub you finish.
• Workspaces cannot connect their own payment accounts: Chatterbay handles no money between a workspace and its visitors.
• Agents are on the web only: sound and browser notifications while the tab is open. There is no mobile agent app.
• Name: Chatterbay is a working name checked by a web search only, not a trademark clearance. Check it before launching under it.
• No hosted demo. The brands, people and places in the screenshots are fictional.

Quality checks

Chatterbay 1.0.0 passed the seven release gates of the DEV3 Laravel suite on the final code: static analysis (Larastan level 6, 0 errors), the Pest suite, a front-end size budget, migrations and seeding on MySQL 8 and SQLite, a headless-browser pass over the public site, the workspace panel and the operator panel with MySQL race checks (two agents accepting one chat, capacity, parallel messages, duplicate sends, transfer against close, parallel identify merges) and a realtime check over Reverb and over polling, an installer test from the package and a secret scan.