Trust & Anti-Fraud Center
Transparent by design. Verifiable by anyone.
Everything an enterprise client or marketplace buyer needs to verify who we are, how we protect data and money, and what happens if something goes wrong.
Live operations
Status page →- Platform status
- Operational
- Uptime (30 days)
- 99.98%
- Avg. support first response
- 9.8 h
- Seller verification queue
- 1 pending · ~1h review
500+
Enterprise projects delivered
94%
Client retention
99.95%
Uptime SLA
60
Marketplace purchases
210+
Clients worldwide
5
Verified authors
Corporate identity
- Registered name
- DEV3 Technologies Pvt. Ltd.
- Trading name
- DEV3 Technologies
- Founded
- January 2025
- GSTIN
- Available on request
- CIN
- Available on request
- PAN
- Available on request
- Jurisdiction
- Mohali, Punjab, India
Statutory identifiers are shared with procurement teams on request and printed on every tax invoice.
Registered office
E279, Phase 8A, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar (Mohali), Punjab 160071, India
Security posture
How we protect data and money
Controls that apply across the agency platform, the marketplace and client environments we operate.
Encryption
TLS 1.3 in transit · AES-256 at rest · AES-256-GCM field-level encryption for financial data
Backup cadence
Point-in-time backups every 6 hours · daily snapshots retained 35 days · quarterly restore drills
SOC 2 readiness
SOC 2 Type I readiness assessed (Q2 2026); Type II audit window in progress
Access control
Role-based permissions, MFA for staff, per-person production access and an immutable audit trail of privileged actions.
Razorpay merchant standing
Active, KYC-verified merchant account since February 2025. Card data never touches our servers (PCI DSS scope handled by Razorpay).
Incident response
24×7 on-call for critical incidents, CERT-In reporting within statutory timelines, and post-incident reports for affected clients.
Verified authors
Every marketplace author passes identity, tax, payout and code-quality checks before earning. How verification works
Payment dispute escalation
A clear path from first contact to resolution. Each step has a committed response time.
- 1
Contact the author or support
Open a ticket from your purchase. Authors must respond within the item support window; DEV3 support joins any ticket on request.
- 2
Request a refund
Within 14 days of purchase, raise a refund request from your account with the reason and evidence. Most requests are decided within 3 business days.
- 3
Escalate to DEV3 mediation
If you disagree with the outcome, escalate the ticket. A senior support lead reviews the conversation, download logs and item behaviour and issues a written decision.
- 4
Formal grievance
Unresolved disputes go to our grievance desk at legal@dev3.tech, answered within 15 days, before any card chargeback or legal proceeding.
- 5
Payment network dispute
As a last resort you retain your rights with your bank. We respond to chargebacks with full transaction evidence through Razorpay.
Buyer protection guarantee
Every purchase made through DEV3 checkout is covered.
- Refund within 14 days if an item is not as described, broken, or has an unfixed security vulnerability.
- Server-verified pricing and signed payment confirmations — what you see at checkout is what you pay.
- Downloads only through single-use, expiring links; your licence key is verifiable at any time.
- Item support from the author for 6 months, with DEV3 mediation if an author becomes unresponsive.
- Free updates for as long as the item is listed, with breaking changes flagged before download.
Disclaimer: protection applies only to payments made through DEV3 checkout. We never ask you to pay by personal UPI, bank transfer, gift cards or crypto — such payments cannot be recovered. Full terms in the Terms of Service.
Legal & compliance
Policies and agreements
Terms of Service
The agreement governing agency services, marketplace purchases and author accounts.
Privacy Policy
What personal data we collect, why, how long we keep it and your rights under the DPDP Act and GDPR.
Licensing Agreement
Regular and Extended licenses for marketplace items explained, with permitted and prohibited uses.
SLA Threshold Guarantees
Uptime commitments, support response and resolution targets, service credits and escalation.
Fraud Prevention Guidelines
How we verify authors, detect payment fraud and how to protect yourself and report abuse.