How do updates and support work for DEV3 Vendora?

Updates

Back up first (System → Backups saves the database, uploads and the private files in storage/app/private, such as digital products; also keep a copy of .env). Upload the new version over the old one, keeping .env and storage/, then run:

php artisan migrate --force
php artisan optimize:clear
php artisan queue:restart    # only if you run a queue worker

Coming from 1.0.0 or 1.0.1, the migration adds the two-factor columns to users; nothing else needs changing. Keep the same APP_KEY, because 2FA secrets are encrypted with it.

Support: the purchase includes 6 months of support from DEV3.

The current listed version is 1.0.2.

Changelog (latest entries):

1.0.2

• Two-factor sign-in: an authenticator app (TOTP) with 8 recovery codes, or email codes. Require 2FA for staff setting for /admin, optional in the seller centre and customer account, a 2FA column and super-admin Reset 2FA on the Customers and Vendors lists, and php artisan dev3:2fa-reset. Demo logins skip the challenge.
• Built-in backups now include private files (storage/app/private, where digital products live), and the media library hides private files.

1.0.1

• REST API under /api/v1 with Sanctum: public products (filters, sorting, pagination), a product by slug and vendors; with a token, the customer's own orders and a single order, and an approved vendor's own packages. Rate limits, OpenAPI paths and an API tokens page in the customer account.

1.0.0

• Initial release: storefront with a 3D product orbit, catalogue filters, mega menu, search suggestions, shop pages, wishlist, compare and order tracking; one cart split into a package per shop with a single checkout; nested categories, attributes and variants, digital products with tokenised downloads, generated studio art and product moderation; seller applications with approval, rejection and suspension; seller centre with fulfilment, refunds, review replies, shop coupons, earnings ledger, payouts and analytics; commission rules by vendor, category tree or global rate with fixed fees; coupons, tax rates and shipping zones; earnings hold period and payouts by reference or Stripe Connect transfer; per-item returns and refunds that reverse earnings and commission; customer account with per-shop tracking, downloads, reviews and returns; admin reports with CSV export and a dashboard with a 3D orders globe; English and Arabic RTL; dark mode; roles, audit log, backups and system health; web and CLI installer; demo mode with Vendora Market demo data.