How do updates and support work for DEV3 Promptly?

Updates

Back up first (System → Backups saves the database, the public uploads and the private files in storage/app/private; keep a copy of .env too). Upload the new version over the old one, keeping .env and storage/, then run:

php artisan migrate --force
php artisan optimize:clear
php artisan queue:restart    # only if you run a queue worker

Upgrading from 1.0.0: php artisan migrate moves existing knowledge uploads from the public disk to the private one and adds the two-factor columns. Reverb is no longer used, so you can delete any REVERB_* lines from .env.

Support: the purchase includes 6 months of support from DEV3.

The current listed version is 1.0.1.

Changelog (latest entries):

1.0.1

• Two-factor sign-in: authenticator app with recovery codes, or email codes; "Require 2FA for staff" for /admin, optional in workspaces; super-admin Reset 2FA and php artisan dev3:2fa-reset.
• Knowledge uploads moved to a private disk (a folder per workspace, random file names, member-only downloads); php artisan migrate moves 1.0.0 files.
• Plan features enforced on the server with upgrade prompts: lead capture, REST API access, premium DEV3 AI models and branding removal.
• Viewer role is read-only everywhere, including the API; workspace admins can write content.
• Super-admin Grant credits (audit-logged top-ups); downgrades keep min(remaining, new allowance), upgrades top up to the new allowance.
• POST /api/v1/chat returns 422 when a question is blocked.
• OpenAI-compatible base URL setting in Settings → DEV3 AI.
• The unused Reverb package was removed: streaming has always been server-sent events.
• Backups include storage/app/private; the media library hides private files.

1.0.0

• Initial release: provider-agnostic DEV3 AI with an offline demo model and OpenAI-compatible, Anthropic and Google drivers; AI writer with 50 templates, tones, 10 languages, model tiers, brand voice, streaming, history and favourites; long-form editor with autosave, continue writing, selection actions and Markdown/HTML/text export; document chat over PDF, DOCX, TXT and URLs with heading- and page-aware chunking, embeddings and numbered citations; chatbot builder with training sources, persona, appearance, allowed domains, shadow-DOM widget, signed visitor tokens, hosted and preview pages; team inbox with human hand-over; leads pipeline with CSV export; workspaces with roles and invitations; plans with credit allowances, an append-only credit ledger, feature and model multipliers, renewals, low-balance alerts and an out-of-credits upgrade path; subscriptions, PDF invoices and MRR; moderation and abuse flags; prompt library; REST API v1; super-admin usage analytics; public site with a 3D neural orb and live demo box; token-particles dashboard; English and Arabic RTL; dark mode; web and CLI installer; demo mode with Brightpath Media demo data.