How do I update DEV3 Deskly and how long is support included?

Updates

Back up first (System → Backups, which includes the database, storage/app/public and storage/app/private, plus a copy of .env). Upload the new version over the old one, keeping .env and storage/, then run:

php artisan migrate --force
php artisan optimize:clear
php artisan queue:restart    # only if you run a queue worker

Upgrading from 1.0.0: migrate adds the two-factor columns and moves existing attachments from storage/app/public/attachments to the private disk.

Support: the purchase includes 6 months of support from DEV3.

The current listed version is 1.0.1.

Changelog (latest entries):

1.0.1

• Two-factor sign-in: authenticator app (TOTP) with 8 recovery codes, or email codes; optional in the agent panel and the customer portal, with a Require 2FA for staff setting, a super-admin Reset 2FA action and php artisan dev3:2fa-reset. Demo logins skip the challenge.
• Private ticket attachments: stored on a private disk under random names and served only to the ticket's customer and to staff who can see the ticket (never from internal notes); reply emails carry 7-day signed links; images and PDFs preview inline, every other type downloads; a private S3-compatible bucket is supported. php artisan migrate moves 1.0.0 attachments.
• Backups now include storage/app/private, and the media library hides private files.

1.0.0

• Initial release: tickets from email (webhook or IMAP), live chat, web form, portal, REST API and phone; queues with round-robin assignment, canned replies, internal notes, merge and split, and collision detection; SLA policies on business hours with holidays, pauses and breach alerts; trigger / condition / action automations; bilingual knowledge base and help centre with suggestions; live chat widget with Reverb or polling; customer portal with CSAT and a paid priority pack; reports with CSV export; dashboard with a 3D sentiment orb; DEV3 AI reply drafts, summaries and sentiment; public website with a 3D ticket stack; English and Arabic RTL; roles, audit log, backups and system health; Sanctum REST API with OpenAPI; web and CLI installer; demo mode with Orbitly Software demo data.